

BugSplat - A guide to BugSplat, a 3rd party application that helps us troubleshoot unrecoverable SketchUp errors and crashes.Handling Error Messages - A collection of error messages and what to do when they appear.Fixing Corrupt or Missing License Files - For users with a Classic License, this article covers what to do when encountering issues with a corrupted or missing file.SketchUp's Free Trial - What to do if you are having trouble accessing your SketchUp subscription after the free trial.Expired Subscriptions - What to do when you have an expired subscription.Troubleshooting Subscription Errors - A list of common errors, and possible solutions, related to your SketchUp subscription.When you are having trouble with a Classic License or a SketchUp subscription, the License and Subscriptions articles cover: SketchUp Checkup - Not sure what's causing errors in SketchUp? SketchUp Checkup can help you identify many hardware or software issues that may be getting in the way.Improving Graphics Performance - Various performance issues including drivers, graphics cards, and peripherals.

Fixing Startup Problems - Startup issues including failure to launch, unexpected crashes or freezes, system clock errors.


For more information see our End of Support Policy.įor support in English, our Customer Support team is here to help you Monday - Friday, from 1 a.m. Tip: SketchUp's Support Team provides support for users with a current SketchUp subscription plan or those with a Classic License using a supported version of SketchUp.
